Frequently Asked Questions
Product Questions
Why do I need this?
Your car does not fully open the exhaust valves. Although your car does have a "loud mode" either race, track or some other variation, that opens the exhaust valves, in reality it does not actually fully open the valve and even closes at certain engine or car speeds. The 11MODE Exhaust Controller gives you full control to open your exhaust up to 11.
How does it work?
The 11MODE Exhaust Controller bypasses your car's exhaust valve control and fully opens the valve whenever you want. Pressing the top / open button on the remote, opens the valves fully. Pressing the bottom / close button on the remote, reverts the exhaust motor back to normal car operation.
How do I install it?
You can install the Exhaust Controller within minutes with no tools necessary (for most cars). You may even be able to complete the installation with the car on the ground or just ramps.
- Locate your exhaust valve motor
- With the car completely off, disconnect the factory connector
- Plug in the factory connector into the Exhaust Controller
- Plug the Exhaust Controller into exhaust valve motor
- Repeat for the other side if necessary
- Turn your exhaust to 11
If you have any questions about installation, please let us know, we are happy to help.
I have an aftermarket exhaust, will it work?
If your aftermarket exhaust retains your factory exhaust valve actuators / motors, then the Exhaust Controller will still work.
If your car normally has only one valve motor but the aftermarket exhaust now has two valve motors, please let us know or leave a comment in the order notes.
Where are the exhaust valves located?
Exhaust valves are typically located towards the rear of the exhaust system near the mufflers and are usually visible by looking underneath the back of your car. You can shine a torch into the tailpipes and you may be able to see the valve inside.
Why does the other button not close the valve?
Forcing the valve closed could potentially cause damage to the engine and exhaust system, because if the ECU requires the valve to be open, but it is forced closed, it may be detrimental to the car's safety or performance. That is why pressing the close button reverts the exhaust motor control back to normal car operation, instead of forcing the valve closed and potentially causing damage.
What is included with my Exhaust Controller?
You will receive either one or two Exhaust Controllers to suit your selected car and one remote. Additional remotes are available to order separately.
Can I order an extra remote?
Yes, you can order as many remotes as you wish and will work right away with your Exhaust Controller. Please note ordering remotes by themselves does not qualify for free shipping, so it is best to order spare remotes with the purchase of your Exhaust Controller.
Do you sell gift vouchers?
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what exact model car that special someone has but would still like to let them turn their exhaust to 11. Please note that gift vouchers are non-refundable.
How to I replace the remote batteries?
Simply unscrews the screws in the back of the remote and you will see the CR2032 battery that can be easily replaced. Please take car in reinstalling and be sure to not force it closed.
Only for electric valves?
We currently only have Exhaust Controllers for electric exhaust valves, not vacuum type valves.
Ordering & Delivery
How much is shipping?
SHIPPING IS FREE anywhere in the world. We also offer an express shipping upgrade which is much faster if you can't wait to turn your exhaust to 11. Please read our Shipping Policy for more information.
How can I track my order?
We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your dispatch confirmation email, you’ll receive a tracking reference which you can use to check the progress of your order online.
What countries do you ship to?
We ship anywhere in the world, exceptions may apply, please contact us if you have trouble placing your order. See our Shipping policy page for more information.
How do I change the currency?
The default currency is set to USD, but you can change the displayed values for any currency you prefer at the bottom left corner of every page.
When will my order arrive?
We try our best to send out orders and provide tracking numbers as soon as possible. Please check the shipping page for time estimates for your location. Sometimes there may be unforeseen delays, if your order is taking longer than expected, please do not hesitate to contact us here or message us.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch here or message us just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Can I alter my order?
Unfortunately, we’re unable to modify your order once we’ve started processing it. If you need to make any changes, please place a new order online. Please message us as soon as possible to cancel your order before it is dispatched to not incur any fees. Please see our Refund Policy for more information regarding cancellations.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, here or by messaging us, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. However please note that you must cover the return shipping fee. For more information please see our Refunds Policy page.
Returns
Can I return or exchange an item?
We have a 7 day refund policy, which means you have 7 days after receiving your item to request a return. However you must cover the cost of delivery back to us. There may also be a restocking fee, please see the Refunds Policy page for more information.
We offer full refunds including shipping for damaged or faulty items. Please let us know and we will help you as soon as possible.
We do not offer exchanges, so the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
For more details visit our Refunds Policy page.
How do I return an item?
To start a return, you can email us. We will ask for your order information. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please see our Refunds Policy for more information.
I think something may be wrong with my Exhaust Controller, what should I do?
We are sorry to hear you're having issues with your Exhaust Controller. We are dedicated to making things right and are here to help.
Please message us with the details and any photos or videos and we will get back to you as soon as possible. In the meantime, please try the Troubleshooting guide.
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and contact us here or message us with the details and we'll help you.
Please see our Returns Policy for more information.